Privacy Policy
This Privacy Policy outlines how poetonic.com collects, uses, maintains, and protects the information gathered from users of our website.
Information Collection
When you make a purchase through our online store, we collect certain information necessary to process your order and provide you with our products and services. This information may include your name, email address, shipping address, billing address, phone number, and payment details. We collect this information solely for the purpose of completing your transaction and delivering your order to you.
We utilize cookies on our website to enhance your shopping experience and facilitate certain functionalities, such as remembering items in your cart. These cookies do not collect any personally identifiable information and are used solely for technical purposes related to the operation of our online store.
Protection of Information
We are committed to safeguarding the information you provide to us during the checkout process. We utilize industry-standard encryption and security protocols to ensure the integrity and confidentiality of your personal and payment information. Our online store is built on WooCommerce, a trusted e-commerce platform, and we process payments securely through Stripe, a leading payment gateway provider.
Your payment information is encrypted using Secure Socket Layer (SSL) technology and is not stored on our servers after the transaction is completed. We do not have access to your full payment details, such as credit card numbers, as they are securely handled by Stripe.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to fulfill your order or comply with legal requirements.
If you have any concerns about the security of your information or would like more information about how we handle and protect your data, please contact us at contact@poetonic.com.
Third-Party Websites
Our website may contain links to third-party websites. These websites have their own privacy policies, which you should review when you visit them. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will post a notification on the main page of our site and revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are protecting the personal information we do not collect.
Your Acceptance of These Terms
By using this site, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at contact@poetonic.com.
This Privacy Policy was last updated on 24/03/2024
Refunds and Return Policy
We strive to ensure your complete satisfaction with every purchase of our physical artworks. If you are not entirely satisfied with your purchase, we’re here to help.
Refunds
We offer a straightforward refund policy for qualifying returns. If you are not satisfied with your purchase, you may request a refund within [number of days, e.g., 30 days] from the date of delivery. To be eligible for a refund, the artwork must be returned in its original condition, undamaged, and in its original packaging.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Please note that shipping costs are non-refundable, and you will be responsible for paying for your return shipping expenses.
Exchanges
If you receive a damaged or defective artwork, we will gladly exchange it for a replacement of the same item. Please contact us immediately upon receiving your order to report any damages or defects, and we will provide further instructions for returning the item and processing the exchange.
Non-Refundable Items
Certain items are not eligible for refunds or exchanges, including:
- Custom or personalized artworks made to order
- Artworks that have been altered, damaged, or used after delivery
How to Initiate a Return
To initiate a return or exchange, please contact our customer service team at contact@poetonic.com with your order details and reason for the return. We will guide you through the return process and provide any necessary assistance to ensure a smooth transaction.
Additional Information
- Returns must be shipped with adequate packaging to prevent damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.
- Refunds will only be processed once the returned item has been received and inspected by our team.
- We reserve the right to refuse refunds or exchanges if the returned item does not meet our return policy criteria.
If you have any questions or concerns about our refunds and return policy, please don’t hesitate to contact us. Your satisfaction is our top priority, and we are committed to providing excellent customer service.
This Refunds and Return Policy was last updated on 24/03/2024.