Refunds and Return Policy

We strive to ensure your complete satisfaction with every purchase of our physical artworks. If you are not entirely satisfied with your purchase, we’re here to help.

Refunds

We offer a straightforward refund policy for qualifying returns. If you are not satisfied with your purchase, you may request a refund within [number of days, e.g., 30 days] from the date of delivery. To be eligible for a refund, the artwork must be returned in its original condition, undamaged, and in its original packaging.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Please note that shipping costs are non-refundable, and you will be responsible for paying for your return shipping expenses.

Exchanges

If you receive a damaged or defective artwork, we will gladly exchange it for a replacement of the same item. Please contact us immediately upon receiving your order to report any damages or defects, and we will provide further instructions for returning the item and processing the exchange.

Non-Refundable Items

Certain items are not eligible for refunds or exchanges, including:

  • Custom or personalized artworks made to order
  • Artworks that have been altered, damaged, or used after delivery

How to Initiate a Return

To initiate a return or exchange, please contact our customer service team at contact@poetonic.com with your order details and reason for the return. We will guide you through the return process and provide any necessary assistance to ensure a smooth transaction.

Additional Information

  • Returns must be shipped with adequate packaging to prevent damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.
  • Refunds will only be processed once the returned item has been received and inspected by our team.
  • We reserve the right to refuse refunds or exchanges if the returned item does not meet our return policy criteria.

If you have any questions or concerns about our refunds and return policy, please don’t hesitate to contact us. Your satisfaction is our top priority, and we are committed to providing excellent customer service.

This Refunds and Return Policy was last updated on 24/03/2024.